Returns Policy

We aim to make sure that you get the very best service and products from TorchMonster Ltd.  We will accommodate returns when we find there are grounds supporting this and our policy is outlined below.


Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

  1. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted.
  2. Where goods are accepted (for credit or refund at managements discretion) they must be delivered at the buyer's expense into the TorchMonster's facility in Auckland, in original condition and packaging. Returned products are the buyer's responsibility until they reach TorchMonster Ltd. TorchMonster shall not be responsible for misdirected shipments or products lost or damaged in transit.
  3. TorchMonster Ltd reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 15% of the invoice priced and levied at the TorchMonster Ltd's absolute discretion.
  4. Any refunds will be refunded in the form of the original payment method used by the buyer.
  5. The buyer is protected by the NZ Fair trading act.

All our JETBeam and NITECORE products are covered by the manufacturers 10 year limited liability warranty.  We handle all warranty issues for these products for torches purchased from TorchMonster Ltd.  You can find these details on our 'Warranty Policy' page.

Order Cancellations
TorchMonster Ltd reserves the right to cancel any order for any reason without notice to the customer. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, TorchMonster Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TorchMonster Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TorchMonster Ltd shall issue a credit to your credit card account in the amount of the incorrect price.